IT Service Desk Technician

IT Service Desk Technician

UniFirst Corporation, one of North Americas largest uniform rental and facility service companies, is seeking a highly motivated and dynamic IT Service Desk Technician Co-Op to join the IT team. The position is responsible for providing first level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service to our Team Partners.

This role will provide day-to-day first level support for hardware (desktops/laptops, mobile devices, printers, file shares), videoconferencing, WAN and VPN networks and phones, business applications, Active Directory administration, and collaboration tools such as Office365 and email.

Please note that this will be a hybrid position based at our corporate headquarters in Wilmington, MA, and will be for the 6-month full-time Fall Co-Op cycle for 32-40 hours per week, with the potential to extend if mutually agreed. Targeted dates: July 7, 2025 - December 12, 2025. This position is a paid opportunity.

Responsibilities:

• Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines
• Appropriately routes issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in the ticketing tool before reassignment
• Assists in documentation of Service Desk troubleshooting procedures that can be shared with the teams knowledgebase

Qualifications

Education:

• Student currently enrolled in an accredited college/university degree program pursuing a bachelors degree in Information Technology

Experience:

• Proficient with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and strong technical aptitude
• Effective verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work on multiple tasks with a strong attention to detail and ability to stay organized

UniFirst is an international leader in garment & Uniform services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.